Lufthansa Flight Delay Compensation

The excitement and adventure of flying can occasionally be dampened by turbulence in the form of flight delays. You’re not alone if you’ve ever been stuck at an airport, staring at the departure board with a depressing sense. By demystifying the procedure of requesting Lufthansa Flight Delay Compensation, this article seeks to transform annoyance into comprehension.

What passengers can do when Lufthansa Delay or cancel their flights?

When Lufthansa delays or cancels flights, passengers may experience disruptions to their travel plans. In such situations, Lufthansa typically provides assistance and options for affected passengers. Here are some steps passengers can take when faced with Lufthansa flight delay policy or cancellations:

When Flight is Delayed

  • Ask Lufthansa staff or refer to flight information screens for updates. Understanding the cause can help you manage your expectations.
  • Contact Lufthansa via the app, website, or customer service for updates on the delay and rebooking options.
  • Depending on the length of the delay and the cause, you can be eligible for reimbursement if it takes longer than three hours to reach your ultimate destination.
  • If the delay is significant, Lufthansa should provide meals, refreshments, and hotel accommodation if necessary.

When Flight is Cancelled

  • Talk to Lufthansa staff at the airport for rebooking options and guidance.
  • Lufthansa must offer you rebooking on the next available flight to your destination, even if it’s with another airline.
  • If rebooking is not suitable or takes too long, you can choose to receive a full refund for the unused portion of your ticket.
  • You may also be entitled to compensation depending on the distance and reason for the cancellation.

Can Lufthansa Provide Refunds for my Delayed Flight?

Whether Lufthansa provides a refund for a delayed flight depends on various factors, including the cause of the Lufthansa Flight delay, the duration of the delay, and the specific circumstances. Here are some key points to consider:

Duration and Reason for Delay:

  • If your arrival at the final destination is delayed by more than 3 hours due to reasons within Lufthansa’s control (e.g., technical issues, operational delays), you are entitled to a full refund for the unused portion of your ticket.
  • If the delay is due to extraordinary circumstances beyond Lufthansa’s control (e.g., bad weather, air traffic control restrictions, political events), you are not automatically entitled to a refund.

Distance Traveled:

The refund amount also depends on the distance of your flight:

  • Short-haul flights (under 1,500 km): You may be entitled to a refund of 25% of the ticket price.
  • Medium-haul flights (1,500 km – 3,500 km): You may be entitled to a refund of 50% of the ticket price.
  • Long-haul flights (over 3,500 km): You may be entitled to a full refund of the ticket price.

Rebooking Options: 

  • Lufthansa will always try to offer you rebooking on the next available flight to your destination, even if it’s with another airline.
  • If you choose to rebook and the new flight arrives within a reasonable timeframe, you may not be eligible for a refund.
  • However, if the rebooking options are not suitable (e.g., significant delay, inconvenient connections), you can still choose to receive a full refund.

Note: You may also change your flight during an emergency, you must read the guidelines of Lufthansa Airlines Flight Change Policy.

How much Lufthansa Flight Delay Compensation passengers get?

The amount of Lufthansa flight delay compensation depends on several factors. As a general guideline under EU Regulation 261/2004, the compensation amounts are categorized based on the distance of the flight:




Less than 1,500km

3 hours or more


Between 1,500km and 3,500km

3 hours or more


More than 3,500km, between an EU and non-EU airport

3-4 hours


More than 3,500km, between an EU and non-EU airport

3-4 hours or More


Lufthansa delay compensation has some more important rules. The rescheduled flight is optional if your flight is delayed more than 5 hours. The airline must then provide alternative transportation or fly you home. EU 261 compensation does not include these accommodations.

How to claim Lufthansa Flight Delay Compensation?

Claiming compensation for a Lufthansa flight delay is a straightforward process. Here’s a step-by-step guide:

  • As soon as you realize your flight is delayed, make a note of the details. This includes the time of the delay, the reason provided by the airline, and any announcements made at the airport.
  • These documents are crucial when filing a Lufthansa delay compensation claim. They serve as proof of your booking and travel details.
  • Approach Lufthansa staff at the airport for information on the delay and to confirm the reason behind it. Sometimes, they may provide compensation information on the spot.
  • On their website, Lufthansa often offers an online claim form. Please ensure that the information provided is accurate and include any necessary attachments. These consist of tickets, boarding passes, and receipts for costs paid as a result of the delay.
  • After submitting your claim, keep a record of the reference number provided. This will be helpful if you need to follow up on the status of your claim.

What Services are provided by Lufthansa Airlines at the Airport?

You are entitled to certain fundamental benefits and services in the event that your flight is noticeably delayed. The duration of your flight determines whether these services are available. Below is a summary of your eligibility and the conditions as per Lufthansa Flight Delay Policy that must be met:




Short Distance (<1500 km)

2 hours or more

Free drinks, free food, and 2 telephone calls/emails/faxes

Medium Distance (1500-3500 km)

3 hours or more

Free drinks, free food, and 2 telephone calls/emails/faxes

Long-Haul (3500 km or more)

4 hours or more

Free drinks, free food, and 2 telephone calls/emails/faxes

All Distances

5 hours or more

Compensation may vary, it’s recommended to contact the airline for specific details.

Your vacation plans may be disrupted by flight delays, but you may lessen the stress by being aware of your rights and the compensation procedure. Lufthansa Flight Delay compensation measures, which are intended to lessen the inconvenience brought on by unforeseen delays, demonstrate the airline’s dedication to providing excellent customer service.

Frequently Asked Questions-FAQ's

Lufthansa serves more than 200 cities in 78 countries, mostly in Europe, North America, and Asia.

Lufthansa offers vouchers for meals, beverages, hotel stays for overnight delays, and transportation between the hotel and airport. Additionally, passengers can claim additional expenses by keeping their receipts.

The amount of compensation depends on the duration of the flight and the delay. For example, passengers may be entitled to €250 for flights under 1,500 km, €400 for flights between 1,500 km and 3,500 km, and €600 for flights over 3,500 km for delays of 3 hours or more.

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