South African Airways Cancellation Policy

Flying can be an exciting adventure, but sometimes plans change, and cancellations become inevitable. We’ll delve into the ins and outs of South African Airways cancellation policy, providing you with a comprehensive guide to ensure a hassle-free experience.

This article aims to address the concerns and uncertainties that passengers often have when making their initial purchase. It is our responsibility to clearly explain the fare rules, cancellation rules, and refund guidelines for your booking.

It is crucial to understand the SAA cancellation policy between the airlines and passengers. This will not only make the cancellation process easier but also improve customer relations. 

What Are the Flight Cancellation Rules for South African Airways?

You can cancel your flight reservation online and get a refund according to the South African Airways cancellation policy. Here are the details:

  • The South African Airways Cancellation policy applies to all types of fares, including both refundable and nonrefundable fares. 
  • The amount deducted from your refund depends on when you cancel and the status of your flight booking. 
  • If you want to cancel a confirmed flight booking more than 48 hours before the flight’s scheduled departure, you will be charged a cancellation fee. This fee will be 10% of the fare, but it cannot be less than the minimum SAA flight cancellation fee. 
  • If you want to cancel your confirmed reservation with South African Airways, you need to do it between 48 and 12 hours before your scheduled departure. However, please note that there will be a cancellation fee and you will also be charged at least 25% of the fare value.
  • If you cancel a confirmed ticket between 12 hours and 4 hours before the scheduled departure, you will be charged a cancellation fee of 50% of the fare, with a minimum fee set by South African Airways. 
  • You can cancel your flight up to 4 hours before it is scheduled to depart. 
  • If your flight is cancelled from the place you’re leaving to where you’re going, you will get a full refund for the ticket you bought online. The refund will be sent back to the account you used to make the booking. 
  • If your flight is delayed by more than 3 hours, you won’t have to pay a cancellation fee. Instead, you will receive a full refund for the unused fare. 
  • If you ask to cancel your booking, there may be a fee.

South African Airways 24-Hour Cancellation Policy

If you need to cancel your flight with South African Airways within 24 hours of buying your ticket, you can get a full refund according to their cancellation policy. In order to receive a full refund, you must meet the following requirements:

  • You need to book your departure date at least 168 hours in advance. 
  • To book your flight, you can either use the official reservation portal or call the South African Airways reservations team. 
  • You must fly with South African Airways for the operated flight.
  • The SAA cancellation policy does not apply to any flights with its interline or code-agreement partners. 
  • Your reservation cannot have 10 or more passengers and is subject to the group contract.
  • Passengers can request a flight change with South African Airways within 24 hours. 
  • You must cancel or change the booking within 24 hours.
  • The 24-hour cancellation policy does not apply to reward miles tickets or any discounted or promotional fares.

What are the Methods to cancel Flight With South African Airways?

To cancel a flight with South African Airways, you need to buy your ticket directly from their official sales channels. These include, airport ticket counters, or their customer service. 

Online Method

If you need to cancel a South African Airways flight, you can do it easily by going to the Manage Booking section before the scheduled departure time. Please be aware that the flight cancellation is dependent on the conditions mentioned above. Here are the steps to request a flight cancellation:

  • Go to and click on the Manage Booking section to log in. 
  • To cancel a specific booking, click on the ‘Cancel’ button.
  • You will be taken to the Refund Summary page. After evaluating the SAA flight cancellation fee, the refund amount will be shown.
  • After you have made your payment, the airline will cancel your flight booking and give you a full refund. 
  • The airline will refund your money back to the original payment method within 7-10 business days. 

Through Phone

If you need to get a refund for a cancelled flight, have a group reservation, or need to cancel a flight because you didn’t show up, you can contact South African Airways customer service for help with cancelling.

What is South African Airways Refund Policy?

According to the South African Airways cancellation policy, the airline has appointed customer care representatives to help with refund requests. These representatives will make sure that passengers are compensated fairly for any cancellations, following the policy outlined below:

  • To receive a refund from the airline, you need to provide all the necessary documents and include any unused parts of your booking.
  • You will need to pay the airline’s administration fee for any refund requests. Do not mix this up with the South African Airways Cancellation Fee. 
  • For international flights, the flight ticket is valid for 1 year and for domestic travel, it is valid for 6 months. If a flight booking has expired, it is not eligible for a refund.
  • If the airlines cancel a flight for any of the following reasons, passengers can claim a refund for the unused part of their booking:
    • The South African Airways has canceled a flight.
    • The flight has been delayed for at least 3 hours.
    • The airline did not operate a flight as scheduled.
    • The airline doesn’t stop at the destination or stopover where the passenger has a confirmed reservation with South African Airways. 
  • If you have a non-refundable fare, you can get a refund for the unused airport taxes and fees. This refund will be given to you as travel credit. 
  • The airline will give a refund to the person who paid for the flight booking when they show proof of payment that meets their requirements. 
  • If a co-passenger or an immediate family member passes away, passengers can request a refund for any unused flight segments. To request a refund, you must provide a copy of the death certificate and a certified declaration confirming that you are an immediate family member.

South African Airways Cancellation Fees

According to the South African Airways cancellation policy, you will be charged a change fee for fares that are refundable and can be cancelled more than 24 hours after purchase.

Fare Comparison

Saver Fare

Plus Fare

Select Fare

Business Fare

Free Cancellation





Cancellation within 24 hours (in USD)





Cancellation Outside 24 Hours (in USD)





Cancellation after the scheduled departure (in USD)

Not Permitted

Not Permitted



Understanding South African Airways cancellation policy is essential for any traveler. By knowing the timeframes, ticket types, procedures, and any exceptions, you can navigate flight cancellations or changes with greater ease and minimal financial impact.

Frequently Asked Questions-FAQ's

South African Airways allows passengers to cancel their flight reservations online and offers refunds based on their cancellation policy. The cancellation fee varies depending on when the cancellation is made and the flight’s status. For instance, if a confirmed flight booking is canceled more than 48 hours before departure, a 10% cancellation fee applies, with a minimum fee enforced. The fee increases as the cancellation window narrows.

Yes, South African Airways offers a 24-hour cancellation policy. To be eligible for a full refund within 24 hours of purchasing a ticket, passengers must ensure their departure date is booked at least 168 hours in advance, use the official reservation portal, and fly with South African Airways for the operated flight. This policy does not apply to interline or code-agreement partner flights and is not valid for group bookings with 10 or more passengers.

South African Airways provides two primary methods for canceling flights, with specific conditions to be met. Passengers can cancel flights through the official sales channels:, airport ticket counters, or their customer service. The online method is dependent on certain conditions. The cancellation process and refund are based on the stated conditions.

The South African Airways Refund Policy allows passengers to request a refund for unused portions of their booking. Refunds may be claimed in specific situations, such as flight cancellations by the airline, substantial flight delays, non-operation of scheduled flights, or not stopping at the confirmed destination or stopover. For non-refundable fares, a refund for unused airport taxes and fees is given as travel credit.

Yes, South African Airways applies a change fee for fares that are refundable and can be canceled more than 24 hours after purchase. The cancellation fees vary based on the fare type. For example, Business Fare passengers enjoy free cancellations, while Saver Fare passengers have fees for cancellations within 24 hours, and Plus Fare and Select Fare passengers incur different fees for cancellation.

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