Viva Aerobus Cancellation Policy

Our lives and travel plans are constantly changing. We work hard to cancel something, which takes a lot of effort and money. With VivaAerobus Cancellation policy, passengers can enjoy flexibility and minimize expenses when requesting cancellations.

Understanding VivaAerobus Cancellation Policy

VivaAerobus Cancellation policy depends on whether the cancellation is voluntary or involuntary.

Voluntary Cancellations: If you cancel your VivaAerobus reservation within 24 hours of purchase and at least 4 hours before the scheduled departure of the flight, you will receive a full refund. After 24 hours, you will not receive a full refund for a canceled reservation. However, you may still be able to receive a refund of the TUA (Airport Use Fee) if you paid it when booking. You can also request a refund of the TUA up to 30 natural days after a flight you didn’t take.

Involuntary Cancellations: If VivaAerobus cancels your flight, you will be given one of the following options:

• A refund of the ticket price or the proportion corresponding to the unused part of the trip.
• Compensation equivalent to 25% of the ticket price or the proportion corresponding to the unused part of the trip.
• Rebooking on the next available flight.

VivaAerobus 24 Hour Cancellation

VivaAerobus offers a 24-hour cancellation policy for all domestic and international flights. This means that you can cancel your reservation and receive a full refund, as long as you cancel within 24 hours of purchase and at least 4 hours before the scheduled departure of the flight.

Here are the steps on how to cancel your VivaAerobus reservation:

• Go to the VivaAerobus website or open the VivaAerobus app.
• Enter your booking reference number and the last name of the passenger you are canceling for.
• Click on the “Cancel Reservation” button.
• Select the reason for your cancellation and click on the “Continue” button.
• Review the cancellation details and click on the “Confirm Cancellation” button.

You will receive a confirmation email once your reservation has been canceled. Your refund will be processed within 7-10 business days.

VivaAerobus Cancellation Fee

As per VivaAerobus ticket cancellation policy, the airline does not allow the cancellation once the ticket is issued. However, passengers are only allowed to make VivaAerobus flight change requests on their existing reservations. Here is the overview of the exchange penalty prior to the scheduled departure –

For Domestic Flight

For Internatioanal Flight

How to Cancel flight with  VivaAerobus Airlines?

Passengers have the option to cancel their flights using the VivaAerobus website or by calling the airline. Let’s learn how to navigate the process of canceling a VivaAerobus ticket.

VivaAerobus Cancel Reservation Online

To cancel your VivaAerobus flight reservation online, follow these steps:

• To access your flight information, go to www.vivaaerobus.com and click on the ‘My Flight’ tab. 
• Please provide the six-digit confirmation number and the last name of the passenger. Make sure your last name matches exactly with what is on your reservation confirmation. If it doesn’t, you won’t be able to see your flight details.
• According to VivaAerobus cancellation policy, you can only get a refund for your flight if you purchased it within 24 hours of booking. 
• To cancel your booking, follow these steps: 1. Retrieve your booking. 2. Choose your flight itinerary. 3. Click on the ‘Cancel’ tab to proceed.
• To cancel a VivaAerobus flight, you must choose the passenger from the booking confirmation if there are more than two passengers. 
• The amount of your VivaAerobus flight cancellation refund will be shown on the screen. To continue, simply click on the ‘Refund’ button. 
• After you have submitted your request to cancel your reservation with VivaAerobus, you will receive a confirmation email at the email address you provided when you made the booking. 

VivaAerobus Cancel Reservation Over The Phone

To cancel your VivaAerobus ticket, you should call their phone number.

• Once you are connected to the VivaAerobus executive team, simply ask them to cancel your reservation.
• Please provide the six-digit confirmation number. Make sure that your confirmation number matches exactly with what is shown on your itinerary details. If it doesn’t match, your flight details will not be shown.
• According to VivaAerobus cancellation policy, you can only get a refund for your flight if you purchased it within 24 hours of booking. 
• Once you have submitted the cancellation request, the refund will be credited back to the original payment method. Credit card refunds will take 7 business days to process.
• After you have submitted your request to cancel your VivaAerobus reservation, you will receive a confirmation email at the email address you provided when you made the booking. 

VivaAerobus Cancel Reservation At The Airport

Here’s a simple guide on how to process a VivaAerobus cancellation policy at the airport:

• Go to the airport where your flight is departing from or find the nearest VivaAerobus ticket office.
• Please provide the details of your booking confirmation. Please request the agent to cancel your reservation.
• The agent will inform you if your reservation is eligible for a refund for cancelling a VivaAerobus flight. 
• According to VivaAerobus cancellation policy, you can only get a refund for your flight if you purchased it within 24 hours of booking. 
• If you bought your reservation at the airport counter, you can also choose to get a refund in the form of a check from VivaAerobus.
•  After you submit the VivaAerobus cancel reservation request, you will receive a confirmation email at the email address you provided when you made the booking.

What is the Compensation for a Vivaaerobus Flight Cancellation?

According to VivaAerobus cancellation policy, if your flight is delayed for more than 4 hours or gets canceled by the airline, you may be eligible for compensation of up to 750 USD. Passengers may be eligible for compensation if they cancel their VivaAerobus ticket.

• If VivaAerobus gives out too many tickets or cancels a flight where passengers couldn’t board, there are some cases.
• If the flight is delayed or there is a major schedule change for more than four hours.
• The flight is delayed by up to two hours, which unfortunately leads to the cancellation of the VivaAerobus flight.
• If the passenger missed a connection or a stopover.

According to VivaAerobus Cancellation policy, passengers can receive a refund for their cancelled flight. Additionally, they may also be eligible for a cancellation compensation from VivaAerobus, which can range from $300 to $750.

What is Vivaaerobus Refund Policy?

VivaAerobus has a simple refund policy. The major highlights of the VivaAerobus refund policy are as follows: 

• All passengers can cancel a flight and request a refund within 24 hours of purchasing their ticket if:
• The ticket was purchased 7 or more days before the scheduled departure time.
• The cancellation request is made no later than 4 hours before the flight’s scheduled departure time. 
• If you’ve crossed the free 24-hour window and are unable to cancel and refund your ticket, your best option may be to change your flight free of charge (except on Zero or promotional fares) and travel later, provided you pay the fare difference.
• Refunds will be made to the original form of payment.
• Zero fares and promotional tickets cannot be cancelled or refunded.
• Flight cancellations and refund requests can only be made by phone and not online.

In the world of travel, flexibility is key. Knowing the ins and outs of the Viva Aerobus cancellation policy empowers you to make changes to your plans confidently. Whether it’s canceling online or seeking assistance from customer service, Viva Aerobus strives to make the process as straightforward as possible, ensuring you can navigate the skies with ease.