Singapore Airlines Cancellations Policy

Nobody wants to change their planned itinerary or cancel their flight tickets, but sometimes it is unavoidable and we must. If you are unsure if you might need to cancel your ticket and are unsure of how to get your refund, read this comprehensive article on Singapore Airlines’ cancellation and refund policy to make it easier for you to do so.

About Singapore Airlines Cancellations Policy

Your ticket is covered by the travel waiver policy if it was issued by Singapore Airlines or Silk Air on/before March 15 and has a travel date between January 24 and March 31. You can choose to convert your ticket into a flight credit or seek a penalty-free refund.

Option 1:

Create a Flight Credit out of the unused portion of your ticket.

If you used cash or a debit/credit card to pay, you’ll receive a travel bonus between SGD 75 and 500.

If you used KrisFlyer Miles to pay for all or part of your ticket:
- Redepositing your Miles into your account is free of charge.
- If you used a combination of cash, debit, credit card, and Kris Flyer Miles to pay, the refund will be given back to the original payment methods.
- If your miles expired on or before May, they will be valid until June 30th if you get a refund.
- You won’t get bonus flight credits. If you only used part of your ticket, you will only get a refund for the part of the ticket that you didn’t use.

If you paid for a seat, extra baggage, or a Stopover Holiday package, you will get a refund for the amount you paid. The refund will go back to the same way you originally paid.

Option 2:

Request a refund.

If you purchased your ticket from Singapore Airlines or SilkAir directly, you must complete the Covid-19 Assistance Request Form and submit your refund request after selecting Cancel my booking for a refund. Select the Other Covid-19-related assistance option if you wish to request a refund for specific passengers.

After submitting the refund request, an acknowledgment request will be sent to you.

There will be no cancellation fee levied.

You will be notified and your original method of payment will be refunded. The refund could take up to six weeks to appear in your account.

If your ticket was purchased through a travel agent, you must contact them directly. Depending on your travel agent’s terms and conditions, you may be charged a cancellation/refund fee.

If you bought a Singapore Airlines ticket after March 15 and your travel date is on or before March 31, your ticket is not covered by the travel waiver policy. However, there may be other options available to you.

You can change your travel date as many times as you want without any additional charges.

If you want to cancel your ticket, you need to check its fare conditions first.
- If you have a refundable fare, you can get your money back.
- If you bought a non-refundable ticket, you will only get a refund for the taxes.
- You need to cancel your ticket before the deadline mentioned on it.

You must make the necessary modifications before December 31 and within one year of your ticket’s issuance.

After December 31, you can make one free adjustment.

You may modify the following:
- Online via Manage Booking or via the travel agent from whom you purchased the ticket (but there may be a fee).
- If your Singapore Airlines ticket was issued between March 5 and June 30 for travel after March 31, it is not covered by the travel waiver policy, but:

You can change your travel dates as many times as you want without any additional charges.

If you need to cancel your ticket, you will need to check the fare conditions to see if it is possible.
- If you have a refundable fare, you can get your money back.
- If you bought a non-refundable ticket, you will only get a refund for the taxes.
- You need to cancel your ticket before the deadline mentioned on it.

You must make the changes by June 30, and you have one year from the date your ticket was issued to do so.

You can make one change for free after June 30.

You can do the following:
- online by accessing Manage Booking,
- From the travel company where you bought your ticket

If your Singapore Airlines trip is canceled, you can ask for a return for the part of your ticket that you didn’t use.

If a foreign border is closed and you can’t take your Singapore Airlines flight because of it, you can cancel your trip and ask for a refund.

If you can’t travel because you tested positive for COVID-19, you can cancel your ticket and ask for a return for the time you didn’t use.

If you buy your ticket at least 7 days before your flight leaves and cancel at a Singapore Airlines office near you, you can cancel a ticket to or from the United States within 24 hours of buying it.

24-Hour Cancellation Policy

You can cancel your Singapore Airlines flight without any penalty if:

You have reserved a ticket for a flight either departing from or arriving in the United States.

If you want to cancel your booking, you need to do it within 24 hours of making the reservation.

You can cancel it by contacting a Singapore Airlines office in your area.

Also, you can only cancel if you made the booking at least one week before your flight’s departure.

The money you get back for your ticket will go back to the same credit or debit card you used to buy it.

Passengers can easily change their Singapore Airlines tickets both online and offline. If you need to make any changes, you can go to the Singapore Airlines website or call customer service and read the guidelines of Singapore airlines flight change policy.

How Can You Cancel Your Singapore Airlines Flight?

If you bought your flight ticket directly from the airline or from its local office, you can cancel your flight. Here are some ways to cancel your flight.

Online Method

Through Mobile

Offline Method

Online Method:

Singapore Airlines now allows customers to cancel their tickets online, making the process more convenient and accessible. To cancel your ticket, follow these steps on their official website.

Visit the website of the airline.

Select the option called “Manage Booking”.

Type the Booking reference number in the field provided.

Select the link that says “Cancel booking”.

Through Mobile:

The airline has made an app with its own name. You can use it to check in and cancel your tickets using your phone. These are the steps you can follow to cancel your ticket using your mobile device:

Get the airline app from either the Play Store or the Apple Store.

Select the option that says “Manage Booking.”

Please provide your booking reference number and family name.

To cancel your flight, simply click on the Cancel button.

Offline Method:

To cancel your ticket without using the Internet, you can call Singapore Airlines’ customer care number. An agent will ask for your booking number and last name, and then cancel your flight for you. Singapore Airlines will send you an email informing you that your flight has been canceled. You can cancel your ticket by visiting the Singapore Airlines counter at the airport.

Singapore Airlines Flight Cancellation Charges

These are the charges you have to pay if you cancel your booking with Singapore Airlines:

Economy Class Cancellation Fees

Premium Economy Cancellation Fees

Business Class Cancellation Fees

Economy Class Cancellation Fees:

Non-refundable fares, such as Economy Super Saver fares, cannot be canceled or refunded.

If refundable tickets are canceled prior to departure, a $250 cancellation fee will be assessed.

The No-Show fee is approximately $300 USD.

Premium Economy Cancellation Fees:

Prior to departure, Premium Economy flights may be canceled for a fee of approximately USD 200.

The No-Show fee is approximately USD 200.

Business Class Cancellation Fees:

The D Class Business Saver fare is subject to a 300 cancellation charge.

The No-Show fee is approximately USD 200.

Singapore Airlines Refund Policy

The primary concern when postponing a flight is whether or not a refund will be issued. The Singapore Airlines Refund Policy allows you to receive a refund if you terminate your flight in certain circumstances. Listed below are every instance in which you may receive a refund:

If you are flying from or to the United States, canceled your ticket within 24 hours of purchase, and purchased your ticket more than seven days prior to departure, you are eligible for a full refund.

If you have a refundable ticket, the airline will only issue a complete refund if you rescind your reservation within the timeframe specified on your ticket.

If you have a non-refundable ticket, only the refundable taxes will be refunded.

If you travel from certain countries with a provision requiring airlines to refund tickets in full, you are eligible for a full refund if your flight is canceled.

How to Apply for a Cancellation Refund?

To get your refund for a canceled flight, you can either go online or contact the airline directly. Here is how you can get your money back for a flight:

Visit the website of the airline.

Select the option that says “Manage Booking”.

Type the Booking reference number in the field provided.

Select the link that says “Cancel booking.”

Your ticket has been canceled

Once you have canceled, select the refund option.

Complete the form and send it.

The airline will send you an email to the email address you provided when you registered. The email will have a link that you can click on to check the status of your refund.
In case your flight delay you may check Singapore Airline flight delay policy for refund.