Sri Lankan Flight Cancellation Policy

The idea of canceling the reservation can be distressing. Every traveler dislikes canceling a scheduled booking, no matter the reason. Sometimes, we encounter unexpected situations that require us to cancel our travel plans. This article discusses the ticket cancellation policy of Sri Lankan Airlines. It aims to explain the different laws and guidelines related to Sri Lankan Airlines Cancellation policy

What are the Possible Factors for Sri Lankan Flight Cancellation?

Life is full of unexpected events and incidents that come our way. The same philosophy also applies in the aviation industry. Passengers experience difficult situations and unexpected events in the aviation industry, which leads to the cancellation of their planned travel. There are certain important events that we cannot avoid.

  • The death of a relative/family member 
  • Critical health condition 
  • Military/legal orders 
  • Visa issues 
  • Unpleasant weather 
  • Passport theft 

In these situations, visitors are not allowed to manage their flight itinerary or make changes or cancellations to accommodate emergencies.

Understanding Sri Lankan Airlines Cancellation Policy

  • SriLankan Airlines is a well-known airline in Sri Lanka.
  • Sri Lankan Airlines plays a significant role in the global aviation industry by providing exceptional services and travel solutions.
  • Additionally, the carrier was initially established in 1979 under the name Air Lanka, but it officially started operating in 1998.
  • The aviation organization based in Sri Lanka has been a member of Oneworld since May 2014.
  • Bandaranaike International Airport is the main business hub for air travelers.
  • Additionally, the airline has a fleet of approximately 25 aircraft.
  • The airline aims to connect over 100 destinations in more than 50 countries around the world.

What are the major Highlights of Sri Lankan Flight Cancellation Policy?

Sri Lankan Airlines is a well-established and well-managed airline. This company is based in Sri Lanka and provides advanced modules and user-friendly platforms to offer amazing travel solutions to visitors. So, canceling the flight booking with the carrier will be hassle-free for you.

The Sri Lankan Airlines Flight cancellation policy is very flexible and enjoyable. This guide provides user-friendly laws and guidelines for visitors who need to change their travel plans due to unexpected events. You can happily start the process of canceling your flight with the airline. Here are some important details about the policy to help you understand it better:

  • Users can request flight cancellations with Sri Lankan Airlines according to the policy guidelines.
  • Passengers have the option to cancel their reservation either online or offline.
  • Additionally, if you submit a request to cancel your booking within 24 hours of obtaining the ticket, you can avoid paying the cancellation fee.
  • Please ensure that you make the reservation at least 7 days or more before your departure.
  • If you miss the risk-free period of 24 hours, Sri Lankan Airlines may ask you to pay a flight cancellation fee.
  • Please note that the Sri Lankan flight carrier will only entertain flight cancellation requests for tickets purchased through authorized channels.
  • To cancel your itinerary, it’s important to use the same method that you used when making the reservation.
  • The service fee at the facility can change based on different factors. The price can change based on factors like the type of fare, the service class, the destination airport, and the time of the request.
  • Aspiring candidates can request assistance by calling the customer support number.
  • Good news! SriLankan Airlines does not charge travelers for canceling their flight in case of an emergency. The passenger who is worried will need to provide a legal document to support their case.
  • If you booked your flight through a third-party agent, remember to contact them if you need to cancel your flight.

Sri Lankan 24-Hour Cancellation Policy

Sri Lankan Airlines aims to be one of the top airlines by working hard and focusing on a key factor. The 24-hour flight cancellation policy is a popular amenity that offers several advantages:

  • Clients have the option to cancel their flight booking within 24 hours of making the reservation.
  • According to the policy guidelines, you need to create the booking at least 7 days or more before the departure date.
  • You can also contact the customer support number to take advantage of the same service.
  • Additionally, the dedicated policy ensures that customers receive a complete refund without any deductions or fees.

What are the Methods of Flight Cancellation?

Certainly, the global aviation industry is filled with various experiments and a mix of positive and negative experiences. Airlines always strive to provide the best travel services for their customers. In addition, Sri Lankan Airlines also follows the same doctrine. It offers many ways and platforms for people who don’t want to take the flight. Take a look.

Online Method

  • To open the web browser, go ahead and navigate to the official website, which is
  • On the homepage, you will see a tab called ‘Manage Booking.’ Sure, let’s go with it.
  • Please provide your last name and the booking confirmation code in order to continue.
  • On the next page, you will see a list of different bookings that are associated with your preferred account. Choose the appropriate option to make your request.
  • To cancel your booking, simply follow the guidelines and instructions provided.
  • Now is the time to pay the service fee in order to complete the process.
  • Sri Lankan Airlines will send you a confirmation email to let you know what’s happening. 

Offline Method

If you don’t know how to use internet technologies, you can just stick to traditional methods instead. This is a great field for people who are not satisfied with internet technologies. Here are several different options that you can consider:

  • Airport Ticket Counter 
  • Customer Helpdesk Number

Sri Lankan Airlines Flight Cancellation Fees

Sri Lankan Airlines’ main goal is to provide affordable travel options. Therefore, the airline charges a reasonable fee for cancelling a flight. It varies depending on different scenarios and situations.

You can cancel your flight within 24 hours of purchasing it. However, there may be a fee that they need to pay in certain situations.


In conclusion, Sri Lankan Airlines has a flexible and user-friendly flight cancellation policy that caters to various situations, including emergencies. Passengers can take advantage of a 24-hour cancellation window without fees if they booked at least 7 days in advance. The airline offers online and offline cancellation methods, ensuring accessibility. The fees for cancellation are reasonable, and emergencies are exempt with proper documentation.

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