Air New Zealand Cancellation Policy

In the fast-paced world of travel, plans can change in the blink of an eye. Whether it’s unexpected events or a sudden change of heart, having a clear understanding of Air New Zealand cancellation policy is crucial.

Understanding Air New Zealand Cancellation Policy

The Air New Zealand cancellation policy for long-haul international flights allows you to cancel and refund your flight (partially/fully) if:

  • Air New Zealand cancelled your flight due to reasons within its control and was unable to book you on another flight. 
  • Delayed your flight and caused you to miss a connecting flight on Air New Zealand.
  • Delayed your flight and caused you to cancel it as a result.
  • Didn’t/couldn’t board you on a flight although you had a valid ticket. 
  • Failed to land at your destination or a stopover mentioned on your ticket.
  • Changed your flight time significantly and could not book you on a flight acceptable to you.
  • Failed to provide you with a seat in the cabin in which you purchased it. 

According to Air New Zealand cancellation policy:

  • All Global Flexi fares are fully refundable.
  • If you upgrade from Global Sale/Global Saver to Global Flexi, the original cancellation fees will apply.
  • If you No-Show on a Global Flexi fare, you can change your booking for a change fee of NZD 300.
  • All long-distance international flights departing before June 30, 2022, can be changed (but not cancelled) without incurring a flight change fee (but fare differences will apply).

How will Air New Zealand pay my Refund?

Air New Zealand Refund Policy

Air New Zealand will pay your refund back to the original form of payment used to purchase the ticket. This means that if you paid with a credit card, you will receive a refund to your credit card. 

If you have not received your refund within 10 business days, you can contact Air New Zealand customer service at 13 24 76 to inquire about the status of your refund.

Here are some additional things to keep in mind about Air New Zealand refunds:

  • If you paid for your ticket with a combination of payment methods, such as credit card and Airpoints Dollars, your refund will be issued to each payment method in proportion to the amount paid.
  • If you purchased your ticket through a third-party travel agency, you will need to contact the agency directly to inquire about your refund.
  • Air New Zealand reserves the right to change its refund policy at any time.

Exceptions to Refunds

Air New Zealand may refuse a refund if:

  • You have presented your ticket as proof to the airline/government official that you intend to leave the country. However, an exception may be made if the airline is satisfied that you have been granted permission to stay in the country, or that you are leaving the country via another mode of transport. 
  • You were denied boarding due to your conduct, subject to applicable costs.
  • Your flight was cancelled, re-routed, or rescheduled due to your medical emergency, in which case the refund amount will be applied toward the costs of flight disruption.

Is Air New Zealand Cancellation Policy Valid for 24 Hours?

Yes, Air New Zealand has a 24-hour cancellation policy for all fare types. This means that if you cancel your flight within 24 hours of booking, you will not be charged a cancellation fee.

To cancel your flight within 24 hours, you can do so online or by contacting Air New Zealand customer service.

Here are the steps on how to cancel your flight online:

  • Go to the Air New Zealand website and navigate to the “Manage My Booking” section.
  • Enter your booking reference number and the last name of the lead passenger.
  • Select the flight you want to cancel and click on the “Cancel Flight” button.
  • Confirm your cancellation.

How to cancel a Flight online?

To cancel a flight online, you will need to visit the airline’s website or mobile app and log in to your account. Once you are logged in, you will be able to view your upcoming flights and manage your bookings.

To cancel a flight, simply select the flight you want to cancel and click on the “Cancel Flight” button. You will then be asked to confirm your cancellation. Once you have confirmed your cancellation, you will receive a confirmation email or message from the airline.

Here are some general tips for canceling a flight online:

  • Make sure you have your booking reference number and the last name of the lead passenger before you start the cancellation process.
  • Check the airline’s cancellation policy before you cancel your flight. Some airlines charge cancellation fees, while others do not.
  • Be aware that cancellation fees may increase depending on how close to the departure date you cancel your flight.
  • If you have any questions about the cancellation process, you can contact the airline’s customer service department for assistance.

Air New Zealand Flight Cancellation Fee

Air New Zealand cancellation fee varies depending on the fare type, the time of cancellation, and the reason for cancellation.

Fare Type

Cancellation Deadline

Cancellation Fee


72 hours of booking



48 hours of booking



72 hours of booking



48 hours of booking



72 hours of booking



48 hours of booking


Exceptions to the Cancellation Fee Policy

  • If Air New Zealand cancels your flight, you will not be charged a cancellation fee.
  • If you are unable to travel due to documented medical reasons, you may be eligible for a refund without a cancellation fee.
  • If you are traveling for a funeral, you may be eligible for a refund without a cancellation fee.

Frequently Asked Questions-FAQ's

Air New Zealand allows for a 100% refund within 24 hours of booking a flight. However, certain conditions must be met, such as making the reservation at least 7 days prior to the scheduled departure. This policy is applicable to all pricing categories, routes, and service classes.

There are three methods to cancel an Air New Zealand flight: online, via phone, or at the airport. Online cancellation involves visiting the Air New Zealand booking page, logging into your booking, and following the provided instructions. If you prefer to cancel by phone, you can call the Air New Zealand cancellations number, and they will guide you through the process. Lastly, you can cancel at the airport, but you must inform Air New Zealand at least two hours before a domestic flight or three hours before an international flight.

Depending on the distance of your flight, compensation for a cancelled Air New Zealand flight can range from up to $325 to $725 per person. If you were informed of the cancellation within 14 days of the flight, you may be eligible for this compensation.

You may be eligible for a refund in various circumstances, such as involuntary cancellations by the airline, significant flight delays, missed connecting flights due to delays, denied boarding, overbooking, or if Air New Zealand does not provide the class of service you initially booked.