Kenya Airways Cancellation Policy

What is Kenya Airways Cancellation Policy?

Kenya Airways cancellation policy depends on several factors, including the fare class, ticket type, and when you decide to cancel your flight. Here’s what you need to know:

Fare Class Matters

Kenya Airways offers various fare classes, such as Economy, Business, and First Class. The Kenya Airways cancellation policy differs for each class, with more flexibility typically offered to passengers in higher fare classes.

Economy Class: Passengers with Economy Class tickets may have limited options for cancellations or changes. It’s essential to read the specific fare rules for your ticket, as some may be non-refundable.

Business Class and First Class: Passengers in these classes generally enjoy more flexibility when it comes to cancellations and changes. You may have the option to make changes with reduced penalties or refunds if your plans change.

Ticket Type

The type of ticket you purchase also plays a significant role in the cancellation policy. Kenya Airways Cancellation Policy typically offers two types of tickets:

Refundable Tickets: These tickets allow you to cancel your flight and receive a refund, albeit with potential deductions, based on when you cancel.

Non-Refundable Tickets: Non-refundable tickets offer less flexibility. If you need to cancel, you may not receive a refund, or you could face substantial deductions.

Cancellation Timing

The timing of your cancellation can impact the penalties and refunds you’re eligible for. Kenya Airways usually divides cancellations into two categories:

More Than 24 Hours Before Departure: If you cancel your flight well in advance, you are more likely to receive a refund or credit toward a future flight. However, fees or penalties may still apply.

Less Than 24 Hours Before Departure: Last-minute cancellations are typically less likely to result in refunds or credits. Airlines often impose higher penalties for such cancellations.

Kenya Airways 24 Hours Cancellation Policy

Kenya Airways 24 hour cancellation policy booked flights directly through their website or app. This means that if you cancel your flight within 24 hours of booking, you will be eligible for a full refund. The refund will be processed back to the original form of payment used to book the flight. On the other hand, if the passenger makes a cancellation after 24 hours, the airline will charge a cancellation fee in accordance with the Kenya Airways Cancellation Policy.

Here are the key points of Kenya Airways 24 hour cancellation policy:

Eligibility: The policy applies to flights booked directly through the Kenya Airways website or app. Flights booked through third-party travel agents may be subject to different cancellation policies.

Timeframe: The 24-hour grace period starts from the time of booking, not from the time of payment.

Refund: If you cancel your flight within 24 hours of booking, you will be eligible for a full refund.

Fees: No additional cancellation fees will be charged for eligible cancellations made within 24 hours of booking.

How To Cancel Kenya Airways Flight?

Canceling a Kenya Airways flight can be done through a few methods stated under Kenya Airways Cancellation Policy:

Online Kenya Airways Flight Cancellation

  1. Access the Kenya Airways Manage My Booking page.
  2. Enter your booking reference number and the last name of the lead passenger.
  3. Select the flight you want to cancel and click on the “Cancel” button.
  4. Review the cancellation details and confirm your request.

Kenya Airways Flight Cancellation through Mobile App

  1. Download and install the Kenya Airways mobile app on your smartphone or tablet.
  2. Open the app and log in using your registered email address and password.
  3. Tap on “Manage Booking” and enter your booking reference number and the last name of the lead passenger.
  4. Select the flight you want to cancel and tap on the “Cancel” button.
  5. Review the cancellation details and confirm your request.

Kenya Airways Flight Cancellation through Phone

  1. Contact the official Kenya Airways customer service center.
  2. Provide the customer service representative with your booking reference number, the last name of the lead passenger, and the reason for cancellation.
  3. Follow the instructions given by the representative to complete the cancellation process.

What is Kenya Airways Refund Policy?

Kenya Airways Refund Policy

Kenya Airways refund policy is designed to ensure that passengers receive a fair and equitable refund in case of flight cancellations, schedule changes, or other disruptions. The policy outlines the eligibility criteria, processing procedures, and applicable fees for obtaining a refund. So, if you need further information on Kenya Airways Refund Policy, you can always choose to speak to the representatives who will help you out with everything related to Kenya Airways Cancellation Policy.

Eligibility for Refunds

Refunds are generally eligible under the following circumstances:

Flight Cancellation by Kenya Airways: If Kenya Airways cancels a flight, passengers are entitled to a full refund of the unused portion of their ticket.

Schedule Changes and Disruptions: If Kenya Airways makes significant schedule changes or disruptions that significantly impact the passenger’s travel plans, a refund may be issued.

Documented Medical Reasons: Passengers who are unable to travel due to documented medical reasons, such as illness or injury, may be eligible for a refund.

Death of a Family Member: In case of the death of a close family member, passengers may request a refund for their unused ticket.

Kenya Airways Refund Process

Form Submission: Passengers seeking a refund must submit a refund request form through the Kenya Airways website or contact their customer service center.

Supporting Documentation: Depending on the reason for cancellation, passengers may need to provide supporting documentation, such as a medical certificate or death certificate.

Review and Processing: Kenya Airways reviews refund requests and processes eligible refunds within 7-10 business days.

Refund Issuance: Refunds are typically issued back to the original form of payment used to purchase the ticket.

Kenya Airways cancellation policy can vary based on fare class, ticket type, and the timing of your cancellation. Understanding the specific terms and conditions of your booking is essential to navigate the process effectively.

Frequently Asked Questions-FAQ's

Kenya Airways allows passengers to cancel their flights within 24 hours of the original booking date if the booking was made a week or more in advance. During this risk-free window, no cancellation fees are charged.

If you miss the 24-hour cancellation window, Kenya Airways will charge a cancellation fee, as per their Cancellation Policy.

Passengers have the option to cancel their Kenya Airways reservations online or offline. The online method involves logging into the official website and following the provided steps. The offline method allows you to contact Kenya Airways’ customer service for assistance with the cancellation.

The charges for canceling a Kenya Airways flight depend on factors such as the type of fare you initially booked, your destination, and the timing of the cancellation. Kenya Airways calculates the cancellation charges based on these factors.

Kenya Airways processes refunds within 14 business days if they cancel a flight and you are eligible for a refund. Refunds are based on the fare paid and may be subject to penalties if applicable. Additionally, Kenya Airways may issue travel vouchers when necessary, which can take up to 21 days to process.

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