Pegasus Airlines Cancellation Policy

Passengers who cancel their Pegasus Airlines flights without knowing the rules can find themselves in a difficult situation and lose money. To save money, just take a quick look at the Pegasus Airlines cancellation policy

Understanding Pegasus Airlines Cancellation Policy

The airline has made some changes to the Pegasus Airlines refund request procedure to make your travel experience more pleasant. To make cancelling your Pegasus Airlines flight easier, here are the key points from their cancellation policy:

  • If you cancel your ticket with Pegasus Airlines within 24 hours of booking, they won’t charge you any cancellation fees. 
  • According to Pegasus Airlines cancellation policy, they will not accept refund requests made through unauthorized portals.
  • If you cancel your plans on the day you were supposed to leave, it will be more expensive than if you cancel on any other day. The cost will be 20 to 45 percent higher.
  • If you fill out the Pegasus Airlines refund request form after the departure time, you will not be eligible for a refund.
  • According to the Pegasus Airlines cancellation policy, passengers can cancel their tickets for free on the day of departure as long as they do so within 30 minutes of making the reservation.
  • If passengers want to cancel their tickets after checking in, they will need to pay the full flight fare as cancellation fees charged by Pegasus Airlines.

Pegasus Airlines 24-Hour Cancellation Policy

Pegasus Airlines 24 Hour Cancellation Policy

If you’re not sure about your upcoming trip, take a look at Pegasus Airlines 24-hour cancellation policy. This policy lets them receive a refund without having to pay cancellation fees. Pegasus Airlines is different from other airlines because they have a policy that allows you to cancel your ticket for free within 24 hours of booking, even if it’s on the same day as your departure. For more details on the policy, please refer to the listed points below:

  • If you cancel your Pegasus Airlines ticket within 24 hours of booking, you will get a full refund as per their cancellation policy.
  • If the date you booked and the date you’re leaving are the same, you need to cancel your reservation within 30 minutes of confirming it.
  • If you have to cancel your booking because of an act of god or government laws, the airline won’t charge you any cancellation fees. 
  • According to the Pegasus Airlines cancellation policy, bookings made on their official platforms are eligible for a full refund. If the passenger purchased their tickets from a place other than the designated centers, they need to get in touch with the third-party agent directly.
  • After the free cancellation period ends, Pegasus Airlines will charge a specific percentage of the total fare as cancellation fees.

Pegasus Airlines Cancellation Fee

Pegasus Airlines cancellation fees vary depending on when you cancel your ticket and the type of ticket you purchased. If you want to know more about cancellation fees, check out the Pegasus Airline Help Page. Here is a summary of the cancellation fees:

  • Cancellation within 24 hours of booking: Free of charge
  • Cancellation 24 to 72 hours before scheduled flight departure: 250 TL for domestic flights, 70 EUR for international flights
  • Cancellation 72 hours or more before scheduled flight departure: 300 TL for domestic flights, 90 EUR for international flights
  • No-show passengers: No refund

If you purchased a Pegasus Flex ticket, you can cancel your ticket for free up to 12 hours before your flight departure time. You can also change your ticket for free up to 24 hours before your flight departure time.

What are the methods to cancel Pegasus Airlines Flight?

Pegasus Airlines Cancellation Policy Methods

The methods to cancel a Pegasus Airlines flight may vary depending on how you booked your ticket and the airline’s specific policies. Here are general steps you can take to cancel a Pegasus Airlines flight:

Online Cancellation

  • Visit the Pegasus Airlines official website.
  • Log in to your account using the credentials you used to make the reservation.
  • Look for the “Manage My Booking” or “My Trips” section.
  • Locate the specific booking you want to cancel.
  • Follow the on-screen instructions to cancel the flight.

Contact Pegasus Airlines Customer Service

  • Call Pegasus Airlines customer service. You can find the contact information on their official website.
  • Provide your booking details and inform the customer service representative that you want to cancel your flight.
  • Follow any instructions they provide and confirm the cancellation.

At the Airport

  • Go to the Pegasus Airlines counter.
  • Please complete the refund request form for Pegasus Airlines.
  • Please provide all the necessary information.
  • Please double-check the information you entered and then submit it to the available agent.
  • The agent will review the information provided and use Pegasus Airlines’ refund policy to determine the amount of cancellation fees.
  • If you decide to cancel offline, please note that there will be an extra service fee.
  • To finish canceling, simply pay the penalty.
  • Pegasus Airlines will refund the passenger’s balance within six to thirty business days, depending on the payment method.

Pegasus Airlines Refund Policy

When passengers book flights with Pegasus, they don’t need to worry about the refund value. This is because the airline has one of the most generous refund plans. If you follow the steps below, you can easily get a Pegasus Airlines Refund:

  • To get a full refund, the passenger needs to cancel the ticket within the risk-free time.
  • If you cancel your booking with Pegasus Airlines outside of the allowed time, they will charge you a cancellation fee of 30 to 70 percent of the total fare, according to Pegasus Airlines Refund Policy.
  • To cancel a flight with Pegasus Airlines, you must have a valid ticket and use the authorized platforms.
  • If you need to cancel your flight because a co-passenger or family member has passed away, you will need to provide a death certificate when you fill out the refund request form for Pegasus Airlines.
  • We will only issue refunds to the credit card that was used for payment, and it must be the same person who owns the credit card.

Pegasus Airlines Cancellation Compensation

If your Pegasus Airlines flight has been canceled, if you have been denied boarding, or if it has been delayed, you have the right to receive a refund and compensation under certain circumstances.

  • You have a reservation for a flight operated by an airline. The fare you purchased is available to everyone.
  • You checked in earlier than the Check-In Deadline.
  • If you are traveling on a flight to or from an airport in Israel.
  • You have either been denied boarding against your will, or your flight has been delayed by more than two hours or canceled.
  • The table below shows how much money you can get if you are involuntarily denied boarding, your flight is cancelled, or if there is a delay of eight hours or more:

Flight Distance

Compensation Amount (USD)

Up to 2,000 km


Between 2,000 km and 4,500 km


Over 4,500 km



Frequently Asked Questions-FAQ's

Pegasus Airlines allows travelers to cancel their flights within 24 hours of booking without incurring any cancellation fees. This policy offers flexibility and cost savings within a specific time frame.

Pegasus Airlines cancellation fees are based on the type of ticket and when the cancellation is made. The specific fees can vary, and more details can be found on the Pegasus Airlines Help Page.

Pegasus Airlines provides both online and offline methods for canceling flights. Travelers can cancel online through the official website or mobile app, contact customer care, or visit the airport counter. Each method has its own procedure and may involve additional service fees.

To receive a full refund from Pegasus Airlines, travelers must cancel their tickets within the risk-free time, which varies depending on the circumstances. If a cancellation occurs outside of this period, a cancellation fee may apply. The refund is typically issued to the same credit card used for payment.

Passengers may be entitled to compensation if they experience involuntary denied boarding, flight cancellations, or significant delays. The compensation amount depends on factors like the flight distance and specific circumstances. More information can be found in the provided table indicating compensation amounts.